FAQ
Fast answers, less waiting.
Find quick answers on pricing, timelines, resizing, appointments and after-sales support.
Common Questions
Before you order.
Usually around 14–21 working days depending on design, material availability, diamond/gemstone confirmation and production queue.
Yes. Custom orders normally begin with 50% deposit, with the balance paid when the jewelry is ready for collection.
Yes. We can customise from one piece, depending on design feasibility, production method and budget.
Silver, 9K / 14K / 18K yellow, white or rose gold, platinum, lab-grown diamond, natural diamond, moissanite and selected gemstones.
Resize depends on ring design, stone setting, engraving and material. For eligible designs, one-time resize terms may apply according to the order condition.
Yes. Please book an appointment first so our team can prepare suitable options and avoid making you wait.
Yes. We can arrange online consultation, video call where suitable, WhatsApp discussion, nationwide delivery and customer-friendly updates.
Send your occasion, budget range, preferred date, material preference, reference photo and ring size if available. This lets us advise more accurately.
Still unsure?
Send us your question directly.
Our role is to guide you clearly before asking you to confirm.